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User GuidePaying with Checkout

Paying with Checkout

When a merchant sends you a BLOX Checkout link, you can pay directly from your BLOX wallet. This guide walks you through the secure payment process.

A checkout link is a secure payment page created by a merchant. When you click the link, you’ll see:

  • Merchant name — The business or person requesting payment
  • Payment amount — The exact amount to be transferred
  • Payment description — What you’re paying for
  • Time remaining — Checkout links expire after 20 minutes

Checkout links look like this: https://checkout.blox.my/abc123...

Step-by-Step Payment Guide

Click the payment link sent by the merchant. You’ll be directed to a secure checkout page on checkout.blox.my.

What you’ll see:

  • Merchant’s business name
  • Payment amount and currency
  • Title and description of the payment
  • A countdown timer showing time remaining

Security Tip: Always verify the URL starts with https://checkout.blox.my/ — this is the only legitimate BLOX checkout domain.

Step 2: Sign In with Your BLOX ID

Click “Sign in with BLOX” to authenticate.

  1. Enter your email address
  2. Enter your password
  3. If prompted, complete email verification

After signing in, you’ll see a list of your BLOX wallets.

Don’t have a BLOX account? You’ll need to create one first before you can pay.

Step 3: Select Your Wallet

Choose which wallet to pay from.

What you’ll see for each wallet:

  • Wallet name
  • Current balance
  • Whether your balance is sufficient

Select the wallet you want to use. The system will verify you have enough funds.

Tip: If you have both personal and business wallets, make sure to select the correct one for this payment.

Step 4: Top Up (If Needed)

If your selected wallet doesn’t have enough funds, you’ll see an option to top up via bank transfer.

  1. Click “Add Funds”
  2. Choose your deposit amount
  3. Complete the bank payment (DuitNow or bank transfer)
  4. Return to the checkout page
  5. Your updated balance will be reflected

You can also add funds through the main BLOX app and return to the checkout link later (before it expires).

Step 5: Authorize with MFA

To complete the payment, enter your 6-digit authentication code.

  1. Open your authenticator app (Google Authenticator, Authy, etc.)
  2. Find the code for your BLOX account
  3. Enter the 6-digit code
  4. Click “Confirm Payment”

Why MFA? Multi-factor authentication protects you from unauthorized payments. Even if someone gains access to your account, they can’t complete payments without your authenticator code.

Step 6: Payment Confirmation

After successful payment:

  • You’ll see a confirmation screen with transaction details
  • You’ll be automatically redirected to the merchant’s website
  • Funds are transferred directly to the merchant’s wallet

Keep for your records:

  • Transaction ID
  • Payment amount
  • Merchant name
  • Date and time

Troubleshooting

”Insufficient Balance”

Your selected wallet doesn’t have enough funds to complete the payment.

What to do:

  1. Click “Add Funds” to top up via bank transfer
  2. Or, deposit funds through the main BLOX app
  3. Return to the checkout link and try again

Make sure to complete top-up before the checkout link expires (20 minutes).

Checkout links are valid for 20 minutes for security reasons.

What to do:

  • Contact the merchant and request a new payment link
  • Complete the payment promptly next time to avoid expiration

”Session Expired”

The checkout link has expired. Your session is tied to the checkout link’s validity period (20 minutes), so when the session expires, the checkout link has also expired.

What to do:

  • Contact the merchant and request a new payment link
  • Complete the payment promptly next time to avoid expiration

”MFA Code Invalid”

The 6-digit code you entered was incorrect or expired.

What to do:

  1. Wait for your authenticator app to generate a new code (codes change every 30 seconds)
  2. Make sure your device’s clock is accurate (authenticator apps are time-sensitive)
  3. Enter the new code promptly

Clock sync issue? On most phones, enable automatic date/time in settings to ensure your authenticator works correctly.

”Transaction Failed”

The payment could not be completed due to a network or system error.

What to do:

  • Your funds have not been deducted
  • Wait a moment and try again
  • If the problem persists, contact BLOX support

”Payment Cancelled”

You or the system cancelled the checkout.

Common reasons:

  • You clicked “Cancel” during the checkout
  • The checkout link expired (20 minutes)
  • There was an error during processing

What to do:

  • If you still want to pay, ask the merchant for a new link
  • Check your wallet balance — no funds were deducted

Security Tips

Before You Pay

  1. Verify the merchant — Make sure you recognize the merchant name
  2. Check the amount — Confirm the payment amount matches what you expected
  3. Look for the secure domain — The URL should start with https://checkout.blox.my/

Protect Your Account

  1. Never share your MFA codes — BLOX will never ask for your authenticator codes via email, phone, or chat
  2. Don’t pay unexpected links — Be cautious of payment links you didn’t expect
  3. Report suspicious activity — If something seems wrong, contact support@blox.my

Frequently Asked Questions

Can I cancel a payment after submitting?

Once you confirm payment with your MFA code, the transaction is submitted and cannot be cancelled. The funds are transferred directly to the merchant’s wallet.

What if I close the page during payment?

  • Before MFA submission: The checkout remains active until it expires (20 minutes). You can reopen the link and continue.
  • After MFA submission: The payment continues processing. Check your wallet for the transaction status.

Can I use a different wallet after selecting one?

Yes, as long as you haven’t completed the MFA step. Go back and select a different wallet.

What currencies can I pay with?

Checkout payments use MYRC (Malaysian Ringgit stablecoin). The merchant receives the payment in their specified cryptocurrency.

Are there any fees?

Payment fees depend on the merchant’s configuration and the blockchain network used. Any fees will be displayed on the checkout page before you confirm.

Need Help?

If you encounter issues during checkout:

When contacting support, include:

  • The checkout link (if you have it)
  • Screenshot of any error messages
  • Your BLOX account email
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